To carry out your instructions, we obtain and use information about you.

You or your agents supply the information. In addition, we sometimes obtain information from official sources, for example, Companies House or “Rent Smart Wales.”

We hold your personal contact information, your identification information and some information about your business dealings relating to your tenancy or tenancies.

We use this information only for carrying out your instructions. We don’t share this information with anyone for any purpose other than carrying out your instructions; unless of course we were ever required by law to do so.

We do share information for the purposes of carrying out your instructions. For example, we are likely to provide information to the court, to an advocate representing you at court, with your agent or a bailiff carrying out an eviction or recovering a debt. Data may from time to time be accessible to third parties, for example but not limited to, IT support or out sourced accountancy / book keeping.

You are entitled to know what information we hold for you, and have it corrected should that ever be necessary.

We are legally obliged to keep your information for an appropriate period, generally considered to be 6 years, and so we are unable to delete your information before that time.

We take your continuing instructions as consent to holding and using your information.

E-mail addresses

We will never trade, rent, sell or otherwise distribute your e-mail address.

How can we help?

    Upload Documents

    (Formats accepted: PDFs and Word Docs)